Privacy Policy

Information we collect

When you submit a contact or assessment request, we may collect your name, organization, business email, phone number, service requirement, environment information, message and consent or communication preference. Security and hosting systems may also process technical information such as IP address, browser type, request time and request metadata.

Purposes

• Respond to enquiries and assessment requests.
• Discuss requested services and project requirements.
• Operate, secure and troubleshoot the website.
• Maintain business records where necessary.

How information is processed

Enquiry submissions are sent to the configured XOOPIE business mailbox or enquiry endpoint. Hosting, email and infrastructure providers may process the information needed to operate the website and respond to the request. XOOPIE does not sell contact-form information.

Retention

Enquiry information is retained only for as long as reasonably necessary to respond, manage the business relationship, maintain required records, address disputes or investigate security matters. Specific customer contracts may contain different retention periods for project information.

Your choices

Subject to applicable law and provisions in force at the relevant time, you may request information about personal data associated with your enquiry, ask for correction, request deletion where appropriate, withdraw consent where processing is based on consent, and raise a privacy grievance.

Grievance contact

For privacy questions or grievances, email [email protected] with the subject “Privacy Grievance”. Please avoid sending passwords or unnecessary sensitive information.

Cookies and analytics

The deployment package operates without optional analytics by default. Any future analytics or optional third-party service will be reflected in the applicable privacy information.

Changes

We may update this notice when the website, services or applicable requirements change.